■ Shipping Fee
Free shipping on orders of JPY 16,500 (tax included) or more.

■ Delivery
Shipping Carrier: Yamato Transport
Please note that the shipping carrier cannot be selected.

Shipping Schedule:
Orders will be shipped within 3 business days after order confirmation.
Excluding weekends, national holidays, and long holiday periods.

Delivery Date & Time:
You may select your preferred delivery date and time when placing your order.

■ Payment Methods
The following payment methods are available:

• Credit Card (VISA / MasterCard / JCB / AMEX)
• Other Payment Methods (Apple Pay / Google Pay / Shop Pay)

■About shipping

・Products will be delivered by Yamato Transport.
*You cannot specify the delivery company.

・Free shipping for purchases over 16,500 yen (tax included).
*Additional shipping charges will be applied for delivery to Okinawa and remote islands.

Once your order is confirmed, it will be shipped within 3 to 5 business days.

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[If ordering from overseas]

・Products will be delivered via Japan Post EMS.

・We will ship your order within 3 to 5 business days after receiving it.

・Shipping costs vary depending on the destination country or region.
Please enter your address and check the shipping cost displayed.

・International shipping is free for purchases over 55,000 yen (tax included).

*If customs duties or import taxes are incurred, they will be borne by the recipient.
For more information, please consult your local customs office.

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■About returns and exchanges

-As all products are one-of-a-kind (original products with only one available), we do not generally accept returns or exchanges.

However, we will only respond in the following cases:
If the product is damaged during delivery If the product you received is different from the one you ordered

Please contact us by email or phone within 7 days of receiving the product.
We will not be able to accommodate your request unless you contact us in advance.

■About physical stores [Q] What if I want to see the actual products?
[A] At the physical store "TOP WAVE SHOP" in Itabashi Ward, Tokyo,
We also have many items that are not listed on our online store.
Please feel free to come and see the products in person.

Address: 4-7-11 Itabashi, Itabashi-ku, Tokyo
Business days: Friday, Saturday, Sunday, and public holidays Business hours: 10:00-13:00 / 14:00-18:00
Nearest station: Within walking distance of several stations, including Shin-Itabashi Station on the Toei Mita Line.

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■Frequently Asked Questions [Q] Can I bring my own kimono and order it?
[A] Sorry, but we do not accept orders for kimonos brought in by customers.
We will inform you again as soon as we have a system in place to accept custom orders.

[Q] Regarding the handling of personal information [A] Please refer to the privacy policy for information regarding the handling of personal information.

[Q] What if I have a question that is not in the FAQ? [A] For other inquiries, please contact us using the inquiry form.