■About ordering
[Q] Please tell me how to order products.
[A] Select the item you want on the product page,
Click "Add to Cart".
After that, check the quantity and items on the cart screen,
Please proceed with your order.
[Q] I placed an order but haven't received an email. What should I do?
[A] There is a possibility that you have entered your email address incorrectly or that your email address is set to spam.
Please check your spam folder,
Please set up domain-specific reception for " ec@topwave.shop ".
■About payment methods
[Q] What payment methods can I use?
[A] The following payment methods are available
・Credit card
VISA, MasterCard, JCB, American Express
・Mobile wallet payment (automatic response)
Apple Pay, Google Pay, Shop Pay, Google Pay
[Q] Can I choose the number of payments?
[A] In principle, credit cards can only be used for one-time payments.
[Q] Can I change my payment method after placing an order?
[A] Changes cannot be made after an order has been completed. Please check in advance.
■About shipping, returns, and exchanges
[Q] When will the product be shipped?
[A] We will ship within 3 business days after payment and settlement are completed.
[Q] Can I choose the delivery company?
[A] Delivery will be made only by Yamato Transport.
[Q] I haven't received my item yet. What should I do?
[A] Please check if you have received the shipping completion email.
Please check the delivery status using the shipping slip number, or
Please contact us using the inquiry form, including your order number.
[Q] Can I change my order?
[A] As a general rule, we cannot accept changes due to customer reasons after an order has been completed.
Please be aware of this.
[Q] I would like to change the delivery date and time of my product. What should I do?
[A] Please write your order number, name, and purpose.
Please contact us using the inquiry form.
If the deadline is approaching, we may not be able to accommodate your request.
Please be aware of this.
[Q] Can I return or exchange products?
[A] All products are one-of-a-kind (original products with only one item),
Generally, we do not accept returns or exchanges.
Please check the description and pictures carefully before purchasing.
[Q] What if there is a defective product or incorrect delivery?
[A] If there is a problem with the product or if you receive a product that is different from the one you ordered,
Please contact us within 7 days of receiving the product.
We will provide you with individual instructions on how to proceed.
■About physical stores
[Q] What if I want to see the actual product?
[A] At the physical store "TOP WAVE SHOP" in Itabashi Ward, Tokyo,
We also have many items that are not listed on our online store.
Please feel free to come and see the products in person.
Address: 4-7-11 Itabashi, Itabashi-ku, Tokyo
Business days: Fridays, Saturdays, Sundays, and public holidays
Business hours: 10:00-13:00 / 14:00-18:00
Nearest station: Within walking distance of several stations, including Shin-Itabashi Station on the Toei Mita Line.
■Other frequently asked questions
[Q] Can I bring my own kimono and order it?
[A] Sorry, but we do not accept orders for kimonos brought in by customers.
We will inform you again as soon as we have a system in place to accept custom orders.
[Q] Regarding the handling of personal information
[A] Regarding the handling of personal information,
Please check our privacy policy.
[Q] What if I have a question that is not in the FAQ?
[A] For other inquiries, please contact us using the inquiry form.
