Terms of service
Order Process
(1) Select Products
Please select the product(s) you wish to purchase and specify the quantity, then click the “Add to Cart” button.
(2) Review Your Order
On the shopping cart page, please review the product details, quantities, and prices, then click “Proceed to Checkout.”
First-time customers are required to enter the necessary information.
(3) Enter Order Information
Please enter your shipping address and select your payment method.
(4) Final Confirmation
If all details are correct, click the “Pay Now” button to complete your order.
(5) Order Completion
After your order is completed, an automatic confirmation email will be sent to your registered email address.
If you do not receive the email, please check your spam folder or contact us.
Payment Methods
Credit Card Payment
The following credit cards are accepted:
VISA / MasterCard / JCB / American Express
Diners Club is not accepted.
Please enter your card number, expiration date, and cardholder name at checkout.
All customer information is encrypted and processed securely.
Only one-time payments are available.
Mobile Wallet Payments (Automatically Supported)
The following payment methods are available:
Apple Pay
Google Pay
Shop Pay
These options will be displayed automatically when using a compatible device or browser.
Shipping
Shipping Carrier
Yamato Transport
The shipping carrier cannot be selected.
Shipping Fees
Hokkaido: ¥1,320
Northern Tohoku: ¥990
Southern Tohoku: ¥880
Kanto: ¥880
Shinetsu: ¥880
Hokuriku: ¥880
Chubu: ¥880
Kansai: ¥990
Chugoku: ¥1,100
Shikoku: ¥1,210
Kyushu: ¥1,320
Okinawa & Remote Islands: ¥3,608
Orders will be shipped within 3 to 5 business days after order confirmation.
Orders placed during extended holidays will be shipped sequentially after business operations resume.
Consumption Tax
Consumption tax rate: 10%
Amounts less than one yen are rounded to the nearest whole number.
Additional Fees
Shipping fees
Consumption tax
Free shipping is available for orders totaling ¥16,500 (tax included) or more.
Returns and Exchanges
Due to the nature of our products, returns or exchanges for customer convenience are generally not accepted.
Please carefully review product descriptions and images before placing your order.
Returns or exchanges will be accepted only in the following cases:
Damage during delivery
Receipt of an item different from what was ordered
Please contact us by email or phone within 7 days of receiving the product.
Requests without prior contact cannot be accommodated.
Returns Due to Customer Convenience
Only unopened and unused items are eligible, and only if contact is made within 7 days of delivery.
Return shipping costs and handling fees will be borne by the customer.
Refund methods will be communicated individually.
Contact Information
Phone: +81-3-6822-0703
Business Hours: Weekdays 9:00 AM – 6:00 PM
(Excluding Saturdays, Sundays, public holidays, and store holidays)
Email: ec@topwave.shop