■ Shipping Fee
Free shipping on orders of JPY 16,500 (tax included) or more.

■ Delivery
Shipping Carrier: Yamato Transport
Please note that the shipping carrier cannot be selected.

Shipping Schedule:
Orders will be shipped within 3 business days after order confirmation.
Excluding weekends, national holidays, and long holiday periods.

Delivery Date & Time:
You may select your preferred delivery date and time when placing your order.

■ Payment Methods
The following payment methods are available:

• Credit Card (VISA / MasterCard / JCB / AMEX)
• Other Payment Methods (Apple Pay / Google Pay / Shop Pay)

■About shipping

・Products will be delivered by Yamato Transport.
*You cannot specify the delivery company.

・Free shipping for purchases over 16,500 yen (tax included).
*Additional shipping charges will be applied for delivery to Okinawa and remote islands.

Once your order is confirmed, it will be shipped within 3 to 5 business days.

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[If ordering from overseas]

・Products will be delivered via Japan Post EMS.

・We will ship your order within 3 to 5 business days after receiving it.

・Shipping costs vary depending on the destination country or region.
Please enter your address and check the shipping cost displayed.

・International shipping is free for purchases over 55,000 yen (tax included).

*If customs duties or import taxes are incurred, they will be borne by the recipient.
For more information, please consult your local customs office.

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■About returns and exchanges

-As all products are one-of-a-kind (original products with only one available), we do not generally accept returns or exchanges.

However, we will only respond in the following cases:
If the product is damaged during delivery If the product you received is different from the one you ordered

Please contact us by email or phone within 7 days of receiving the product.
We will not be able to accommodate your request unless you contact us in advance.

■About our physical store
【Q】Where can I see the products in person?
【A】You can view our products at our showroom, "TOP WAVE SHOP," located in Itabashi Ward, Tokyo.

About showroom appointments
Visits to our showroom are by appointment only. If you wish to visit, please feel free to make a reservation via our inquiry form or by phone.

Inquiry reception: Weekdays 9:00 - 18:00 (Closed on Saturdays, Sundays, and public holidays)

Address: 4-7-11 Itabashi, Itabashi-ku, Tokyo
Business days: Fridays, Saturdays, Sundays, and public holidays
Business hours: 10:00 - 18:00
Nearest station: Within walking distance from multiple stations, including Shin-Itabashi Station on the Toei Mita Line.

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■Frequently Asked Questions
【Q】Can I bring my own kimono for a custom order?
【A】We apologize, but we do not accept custom orders using kimonos brought in by customers.
We will inform you again once our system for custom orders is ready.

【Q】How do you handle personal information?
【A】Please check our privacy policy regarding the handling of personal information.

【Q】What if I have a question not listed in the FAQ?
【A】For other inquiries, please contact us via the inquiry form.