We would like to express our sincere gratitude for your continued patronage of Top Wave.
We may receive reports from customers stating that emails from this website have not been delivered properly.
Free email addresses and mobile email addresses are often used as fake addresses for spam emails.
There are many cases where emails are sorted into spam folders or are not delivered at all.
On this site, order confirmation emails (automatic delivery) will be sent within the next business day.
Inquiry emails will be sent to you from an email address in the "ec@topwave.shop" domain within three business days.
If you do not receive emails from this site, please contact us using an email address other than the one you registered when placing an order or making an inquiry.
Please let us know your name, order details or inquiry details, and the situation.
If you do not receive an email, please check the following possible causes.
Reasons why reception is not possible
・If there is an error in the contact email address you entered
- If email restrictions from PCs are set
・If you have not set up "ec@topwave.shop" address-specific reception or domain-specific reception
- If restrictions on emails containing URLs are set
- If impersonation restrictions are set
・If the email address is set as spam or rejected
- If the inbox capacity on the server is full.
If you think this may be the case, please check the following and try the measures.
・Please check your spam folder and trash folder once again.
・For domain-specific reception, enter "@topwave.shop"
If you have specified an email address to receive emails, please add "ec@topwave.shop".
We apologize for the inconvenience, but we appreciate your cooperation.
